--- title: Allthings | Initial defect management description: Learn how to set up and use the interface correctly. --- [Skip to content](https://support.realview.ch/en/wissensdatenbank/allthings-erstmängelmanagement#main-content) - [English](https://support.realview.ch/en/wissensdatenbank/allthings-erstm%C3%A4ngelmanagement) - [Deutsch](https://support.realview.ch/de/wissensdatenbank/allthings-erstmängelmanagement) - [Français](https://support.realview.ch/fr/wissensdatenbank/allthings-erstmängelmanagement) - [Italiano](https://support.realview.ch/it/wissensdatenbank/allthings-erstmängelmanagement) English Show submenu for translations ![Logo\_REALVIEW-1](https://support.realview.ch/hs-fs/hubfs/Logo_REALVIEW-1.png?width=400&height=50&name=Logo_REALVIEW-1.png) Open main navigation Close main navigation - - [English](https://support.realview.ch/en/wissensdatenbank/allthings-erstm%C3%A4ngelmanagement) - [Deutsch](https://support.realview.ch/de/wissensdatenbank/allthings-erstmängelmanagement) - [Français](https://support.realview.ch/fr/wissensdatenbank/allthings-erstmängelmanagement) - [Italiano](https://support.realview.ch/it/wissensdatenbank/allthings-erstmängelmanagement) English Show submenu for translations - [Supportanfrage](http://realview.ch/support/) [Supportanfrage](http://realview.ch/support/) Wie können wir Dir weiterhelfen? - There are no suggestions because the search field is empty. 1. [REALVIEW Wissensdatenbank](https://support.realview.ch/en/wissensdatenbank?hsLang=en) 2. [Interfaces](https://support.realview.ch/en/wissensdatenbank/interfaces?hsLang=en) # Allthings | Initial defect management ## Learn how to set up and use the interface correctly. More detailed information about the process and instructions for using Allthings can be found on the Allthings support page: [Partner Solution | REALVIEW | Initial Defect Management](https://support.allthings.me/hc/en-us/articles/4416364644242-Integration-REALVIEW-Initial-defect-reporting)   ### Report Process 1. **Step 1:** The report is submitted by the residents. During the submission process, both text and images can be added. 2. **Step 2:** Review of the report by property management. Property management can preselect which reports should be forwarded to the construction management team. If the report should be forwarded, property management assigns the label "REALVIEW" to the ticket. 3. **Step 3:** The construction management team reviews the defect and processes it in REΛLVIEW. The status and comments are automatically transferred to Allthings. 4. **Step 4:** Property management informs the residents and closes the ticket in Allthings. ![](https://support.realview.ch/hs-fs/hubfs/undefined-1.png?width=670&height=126&name=undefined-1.png)   --- ### Review / Processing in REΛLVIEW Using the **filter option (1)**, you can limit the view to resident reports only. A search favorite can also be created so that the filter can be applied more quickly. The **wrench icon (2)** opens the detailed view of the report. The report can be edited both in the detailed view and directly in the overview. ![](https://support.realview.ch/hs-fs/hubfs/image-png-May-12-2026-09-34-13-1330-AM.png?width=670&height=394&name=image-png-May-12-2026-09-34-13-1330-AM.png)   --- ### Detailed View and Feedback to Allthings In the **Description (1)**, the complete correspondence from Allthings (between the resident and property management) is displayed. This field must not be edited, as any changes will be overwritten again by updates from Allthings. In the **Comment field (2)**, information or a note can be entered — for example, if the issue is not considered a defect. This information will then be visible to property management in Allthings. The resident will not see the comment directly; it is communicated to the resident by property management. The **Status** (3) can also be set and will be synchronized back to Allthings. New reports initially appear with the status "Open". The status can then be changed to "No Defect" or "Accepted". Once a defect has been resolved, the status should be set to "BL Checked" (Construction Management Checked). Additional statuses that should be synchronized can be requested through REΛLVIEW. If a defect has been accepted, it can be assigned to the relevant company as usual, and the defects can be sent out via bulk dispatch. ![](https://support.realview.ch/hs-fs/hubfs/image-png-May-12-2026-09-34-28-3743-AM.png?width=670&height=394&name=image-png-May-12-2026-09-34-28-3743-AM.png)   When the status is changed, it is automatically transferred to Allthings. The following statuses can be selected: - **Open (1):** The resident report is initially transferred to REΛLVIEW with this status. - **BL Checked (2):** Once the defect has been resolved, this changes the status in Allthings to **Completed**. - **No Defect (3):** For a rejected defect, it is important to enter a comment so that property management can communicate the reason to the resident. - **Accepted (4):** The defect has been accepted by the construction management team and will be resolved.   - [Written instructions](https://support.realview.ch/en/wissensdatenbank/written-instructions?hsLang=en#main-content) - [Startseite](https://support.realview.ch/en/wissensdatenbank/written-instructions?hsLang=en#startseite) - [Baulogistik](https://support.realview.ch/en/wissensdatenbank/written-instructions?hsLang=en#baulogistik) - [Baumanagement](https://support.realview.ch/en/wissensdatenbank/written-instructions?hsLang=en#baumanagement) - [Protokoll](https://support.realview.ch/en/wissensdatenbank/written-instructions?hsLang=en#protokoll) - [REALVIEW App](https://support.realview.ch/en/wissensdatenbank/written-instructions?hsLang=en#realview-app) - [Projektraum](https://support.realview.ch/en/wissensdatenbank/written-instructions?hsLang=en#projektraum) - [Tips & Tricks](https://support.realview.ch/en/wissensdatenbank/tips-tricks?hsLang=en#main-content) - [Baumanagement](https://support.realview.ch/en/wissensdatenbank/tips-tricks?hsLang=en#baumanagement) - [Protokoll](https://support.realview.ch/en/wissensdatenbank/tips-tricks?hsLang=en#protokoll) - [Interfaces](https://support.realview.ch/en/wissensdatenbank/interfaces?hsLang=en) - [Import Templates](https://support.realview.ch/en/wissensdatenbank/import-templates?hsLang=en#main-content) - [Baumanagement](https://support.realview.ch/en/wissensdatenbank/import-templates?hsLang=en#baumanagement) - [Protokoll](https://support.realview.ch/en/wissensdatenbank/import-templates?hsLang=en#protokoll) - [Updates](https://support.realview.ch/en/wissensdatenbank/updates?hsLang=en#main-content) - [Claris FileMaker](https://support.realview.ch/en/wissensdatenbank/updates?hsLang=en#claris-filemaker) - [Baulogistik](https://support.realview.ch/en/wissensdatenbank/updates?hsLang=en#baulogistik) - [Baumanagement](https://support.realview.ch/en/wissensdatenbank/updates?hsLang=en#baumanagement) - [Protokoll](https://support.realview.ch/en/wissensdatenbank/updates?hsLang=en#protokoll) - [Error messages](https://support.realview.ch/en/wissensdatenbank/error-messages?hsLang=en#main-content) - [Claris FileMaker](https://support.realview.ch/en/wissensdatenbank/error-messages?hsLang=en#claris-filemaker) - [Baumanagement](https://support.realview.ch/en/wissensdatenbank/error-messages?hsLang=en#baumanagement) - [Protokoll](https://support.realview.ch/en/wissensdatenbank/error-messages?hsLang=en#protokoll)